Privacy Collection Notice

About Us

Carpet World Australia Pty Ltd ACN 004 979 140 (us, we, our) is committed to protecting your privacy.

We are a specialist flooring supplier. Through our Carpet World stores offer customers a range of high-quality flooring products including carpet, carpet tiles, engineered timber, vinyl, hybrid, laminate and more, along with assistance in choosing the right flooring option.

This privacy collection notice explains how we handle the information we receive about you when you interact with us.

For more information about our broader privacy practices, see our Privacy Policy, here

What we collect and why

We collect personal information for the purpose of carrying out our functions and activities in providing our products and services, and for purposes otherwise set out in our Privacy Policy.

Your personal information is collected when you interact with us, for example, through our dealings with you as a customer, supplier, contractor, or job applicant. These interactions can happen in person, over the telephone or online.

If you do not provide your personal information, we may be unable to provide you with the full scope of our products and services.

Sharing your personal information

Ordinarily we will only use or disclose your personal information for the purposes for which it was collected, and which relate to our functions and activities in providing services to you.

We may also disclose your personal information for related purposes that you would reasonably expect, for example, to our franchisees, employees, suppliers, advisors, agents and contractors who assist us in providing our products and services to you.

We are not likely to disclose your personal information overseas, however we use service providers who may store or process your information outside Australia, including but not limited to North America via cloud-based servers.


To access your personal information, request a correction, or complain, you can contact us as follows:

Telephone: 1300 502 427